Client Agreement

Client Agreement & Studio Policies

The following Service Agreement (the “ Agreement” ) will clearly communicate our expectations in working together.

In exchange for agreeing to work together with Pilates LOA and/or its assigns or affiliates, you agree to be bound by the following conditions.

Contractual Terms

This Agreement is made between Pilates LOA, a Limited Liability Company operating in the State of Florida ( “we”, “us”, and “our”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” to this Agreement (“you” and “your”).

Our Commitment to You. We promise to provide you with a client centered, welcoming and empowering Pilates session.

- One-on-one programs will be personalized to your unique individual needs, goals and abilities, while semi-private programs will take into consideration the current level and general fitness profiles of registered participants.

- Communication is important to us, so we will do our best to always respond to you within 24 We will clearly communicate with you about any preparation instructions, follow-up information and/or support for online scheduling related details to your services.

What We Expect of Just as you are investing in us, we are also investing time and energy in you. For you to gain the most from the Services, here is what we expect of you:

- Time Integrity. Let’s honor our time. Time integrity and keeping your word is We expect you to show up on time to each scheduled session, ready to participate in your selected service, class or workshop. If you arrive late, we will still finish at the time of your scheduled time slot.

- We expect you to be upfront and honest about how your body works, what pains you have, changes in your health, and your medical history. We can’t help if we don’t know what you are experiencing! You agree that you will fill out our initial health history form and keep us up to date with any changing health information.

- Please respect the privacy of our classes. The filming or recording of our virtual sessions is strictly prohibited.

- Clients are required to wear non-slip socks unless footwear is prescribed by a medical professional. If clients arrive without, they are available for retail purchase at the studio based on stocked options. Under emergency circumstances non-slip pads are available.

You must use all sessions in your package within 6 months of purchasing that package or you will forfeit the unused sessions.

Appointments must be paid in-full at the time of booking.

- Clients may elect to keep a credit card on file in their account on the scheduling platform. By placing a card on file, the cardholder and account holder gives permission to the Studio staff to charge the card for any session, auto-debit membership and/or cancellation fees (if applicable) accrued in accordance with the Studio cancellation policy detailed below.

- In the event of a declined credit card/debit card when charging for monthly payments, Client’s account will be immediately suspended, pending the member updating their payment information and their membership dues paid in

- All sales are final. All services are non-refundable.

Cancellations and Rescheduling.

- Cancellation & Reschedule Please give 24 hours notice if you have to cancel or reschedule, provided it is in the timeframe of this Agreement. If you give less than 24 hours notice or do not arrive at your scheduled Session, you will be charged in full and your session will be forfeited. As a small business, we are significantly impacted by no shows and late cancellations since we won’t be able to rebook those times.

- Inconsistent attendance of reserved weekly appointments may result in a loss of that time slot.

Semi-private Session Cancellation Policy- In the event that one person in the duet cancels with more than 24 hour notice, they shall be given the opportunity to reschedule in another duet session without additional charge and the other person will be notified and given the option of paying for a private session or canceling the appointment at no charge. If one person in the duet cancels with less than 24 hours notice, then the client canceling will be responsible for payment and the other person will pay the usual duet In the event that a person cancels in a small group (3 to 5 people) session with more than 24 hour notice, the person cancelling will be given the opportunity to reschedule in another Semi-private small group session without additional charge. In the event that, at the 24 hour mark, there are less than 3 people in a small group class, clients will be given the option to pay for a duet session or rescheduling.

In the event of an emergency, Pilates LOA reserves the right to move your session/class to another mutually agreeable time, or to cancel it outright. In this rare instance, you will not be charged for the changed session/class, and your session will be promptly rescheduled.

Text and Email Communications: You understand that you may, from time to time, receive transactional or marketing text or email communications from us related to your booked appointments, the studio itself, and your participation therein. By entering into this Agreement, you give Pilates LOA, its successor and assigns, permission to text or email you, at the phone number and email address on file, regarding the same.

No Guarantees. Pilates LOA, its successors and assigns, cannot guarantee the success of the Services. We promise to provide you with the opportunity and Services to support you and see you grow, but the success of the Services ultimately depends on As such, no guarantees can be made for any particular outcome from our services. As such, no guarantees can be made for any particular outcome from our Services.

Ownership of All the content that we have provided to you, including but not limited to videos, documents and PDFs, are for your use only and are not to be

re-distributed or re-used.

Substitute Services. Pilates LOA, its successors and assigns, have the right to substitute services. This means that if we ever need to switch a service being provided due to circumstances beyond our control, we have the right to offer such a substitution at Pilates LOA’s sole discretion.

Legal You will be responsible for any and all legal fees incurred regarding any potential chargeback issues (for example, if you want to issue a chargeback or contest a Payment). Furthermore, you shall be responsible for all reasonable legal fees and cost in association with collections of payment(s) for services or in regard to enforcement of this Agreement.

Before the Services can begin, you must sign our Waiver Agreement form. Please read it and make sure you understand it. In such instance where you fail to sign the waiver form or it becomes lost or misplaced, you acknowledge by signing this Agreement that you have received, reviewed and understand the Waiver Agreement form and understand it is hereby incorporated into this Agreement.

Force Pilates LOA, its successors and assigns, will not be liable for any failure or delay regarding the Services if such failure or delay is: beyond the reasonable control of the company, could not have been reasonably foreseen or provided against, or due to events such as a pandemic, natural disaster, or other Act of God.

Standard Legal Choice of Laws and Venue. This Agreement will be governed exclusively by the laws of the State of Florida. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the State of Florida in St. Lucie County.

If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect.

Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior

Waiver of Breach. The waiver by Pilates LOA, its successor and assigns, of any breach by you of any provision of this Agreement must be in writing.

For the purpose of this Agreement, email will suffice for written notice when required as set out above.

The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding.

This Agreement may be signed by any number of counterparts, each of which is an original, and all of which taken together constitute one single document.

Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having You click “I Agree,” the effect of which will be the same as if we signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this

By signing below, I acknowledge that I have carefully read and understand the above studio policies and will abide by these policies.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year first above written.